Terms and conditions

Provider, version and acceptance

OMEDSO S.A.S., tax ID 1391936412001, based in Portoviejo, Manabí, Ecuador (“Omedso”), operates Omedso AI, Omedso Pro, Consulta Médica Ecuador, Omedso Hub and Omedso ID. This document is version 3.3, effective from November 4, 2026, and is common to all products; sections marked with the name of a product apply only to that product. Creating an account, requesting the service or continuing after receiving the applicable text is electronic acceptance. Each product records the accepted version and the date; when we publish a material change, we will ask you to accept the new version before continuing. Privacy, health, marketing, identity verification, medical tourism and model-training consents are requested separately when relevant and are not bundled into this acceptance.

The Omedso products

Omedso AI supports patients in their wellbeing. Omedso Pro is the professional workspace with an electronic health record. Consulta Médica Ecuador is the public directory and appointment booking service for patients. Omedso Hub is the wellbeing community and the central site. Omedso ID is the common identity: it verifies who you are and keeps your consents and the record of your account closures, but it does not grant clinical or operational permissions. Each product keeps its own account, session, permissions and database; a common identity does not automatically merge the information of one product with that of another, and every exchange between products uses an authenticated API that sends only the minimum necessary.

Scope of Omedso Hub

Omedso Hub is a wellbeing community operated by Omedso. It allows profiles, posts, comments, supports, private saves, notifications, connections between members, communities, voluntary challenges with rankings, search, articles written by verified professionals and a directory of verified professionals. It does not offer private messages between members. It does not provide medical care, does not create a doctor-patient relationship, does not replace Consulta Médica or Omedso Pro and does not handle emergencies.

Omedso ID and identity verification

Omedso ID manages the common identity and sign-in with Google, Facebook or Apple. When a product requires you to verify your identity, as Omedso Pro does for professionals, the verification is performed by Didit as Omedso’s data processor: it is a hosted identity verification service in which Didit reads the document, runs the liveness check and compares the facial biometrics of the document photo with your selfie. Omedso ID does not perform automated reading (OCR) of the document or facial comparison, does not capture or receive images of the document or selfies, and does not use other providers for that verification. Before redirecting you, Omedso ID shows the biometric processing notice and only continues if you accept it; it records the version of the notice and the time. Omedso ID keeps the verification result and the document data needed to evidence it. Professional credentials are validated separately. A confirmed rejection allows a new attempt after 24 hours. Your rights over these data are described in the Privacy policy.

Eligibility, account and age of majority

Omedso products are intended for people aged 18 or older who can enter into a contract, including in Omedso Hub. Care for a represented person must use the authorised flow and identify the representative; you may not create accounts, impersonate others or submit third-party data without authority. Each person must use their own identity and access only the information and functions that the server authorises for them. You must protect your credentials, and you can review and close the sessions open on your devices from your account settings when the product offers it.

Payments, renewal and refunds

Subscriptions are charged through Lemon Squeezy, which acts as merchant of record and payment processor and shows the provider, currency, taxes, monthly or annual period and final conditions before you confirm; prices are expressed in United States dollars with taxes included. Payments for consultations and physical products are charged through PayPhone, in Ecuador. Omedso does not store the full card number. Automatic renewal will be announced within the period required by law and may be cancelled through an equivalent digital channel within the product or in the payment provider’s portal, where you can also update your card and download your invoices. Duplicate charges, chargebacks, services not provided and refunds are handled when required by law, when there is an error or duplication, or when the payment provider so provides; a difference invoice for upgrading does not generate referral points.

Health, artificial intelligence and emergencies

Omedso’s artificial intelligence produces drafts, summaries, proposals and informational content that may be inaccurate. All clinical output is identified as AI-generated and is reviewed, corrected and accepted by an authorised professional before it is signed or added to a record; codes, medications and tests that do not exist in the official catalogues are discarded. The AI does not sign, does not prescribe, does not decide on its own and, if it fails, the service continues in manual mode. No Omedso product handles emergencies or has human staff monitoring automated alerts; if you are in danger, call ECU 911 or your local service, and consult a professional for health decisions.

Hub community: content, moderation and removal

Post only content you can lawfully share. Do not disclose clinical records, results, prescriptions, identification, third-party data without authorisation, personalised diagnoses, prescribing, fraud, harassment, hate, impersonation or content that creates a health risk. You may share learnings and voluntary habits; do not request diagnoses or prescriptions: Omedso is not a medical practice and refers care to Consulta Médica and clinical records to Omedso Pro. A public audience means open access.

Every account can read, participate and create or join communities. Whoever creates a community, and the people they appoint, administer that community: they approve members, appoint other administrators, and moderate and remove content only within it; that permission does not extend to other communities. Platform administration, a single Omedso role, reviews content, sources, revisions, opportunities and reports, and may remove content from any community and suspend accounts to enforce these rules; each removal records the reason and who made it. Reporting in good faith does not reveal your identity to the reported author; when you report a post, you also block its author, and you can unblock them in Settings. If a decision affects you, write to support@omedso.com with the link to the content and your reasons; another member of the team will review it.

Verified professional

A verified professional is a regular account with a badge indicating that their identity and credentials were verified in Omedso ID and in Omedso Pro and remain valid. In addition to participating like any member, they can write articles and show “Book an appointment” in their bio, which leads to their profile in Consulta Médica when that profile is published; the directory profile is managed in Omedso Pro. The badge does not turn each post into medical advice, does not certify results and does not create sponsorship by Omedso. A public article must cite at least one source, and the author is responsible for its content.

Medical tourism: “Learn more” and “I’m interested”

Some articles by verified professionals include a “Learn more” block about the procedure in the article: what it involves, who it is for, what recovery is like, general risks and frequently asked questions. That content is generated once with artificial intelligence from the article, is reviewed and approved by its author before it is shown, and is informational: it does not diagnose, does not promise results, does not state prices and does not replace a medical assessment. By tapping “I’m interested” you can send Omedso a request with your contact details, country, age, relevant medical history, allergies, medication, tobacco use, tentative dates, budget and the answers specific to the procedure, with your explicit consent. Omedso coordinates the entire request: only Omedso receives it, the professional who wrote the article does not see it or contact you through the Hub, and Omedso shares it with the treating professional only for the assessment and only with your consent. The medical act and its assessment are the sole responsibility of the professional who performs them. Sending a request does not create an appointment, a quote or an obligation to provide care; Omedso will contact you through the channel you authorise, and you can withdraw your request or your consent at any time.

Responsible use

You must provide reasonably accurate information, protect your credentials and use the service lawfully. Fraud, impersonation, harassment, spam, malware, attacks, unauthorised access, evasion of usage limits and uploading content that violates rights or exposes third-party data are prohibited. Measures against abuse will be proportionate to the risk.

Availability and third parties

Omedso products may depend on infrastructure, messaging, payment gateways, app stores and external providers. We seek continuity and reasonable notice, but we do not promise uninterrupted availability. An external failure does not remove the consumer’s legal rights or the obligation to correct duplicate charges or services not provided where applicable. The mobile apps are distributed through the Apple and Google stores under these same documents, and subscriptions are purchased only on the web.

Changes, suspension and termination

Material changes will be published with a new version and date and, when they affect rights or renewals, will be notified before taking effect; when you enter the product we will ask you to accept the new version. Omedso may limit or suspend access for security, fraud or breach, stating the reason and the review path when feasible. You can stop using a product and request the deletion of your account in accordance with the Privacy policy. Closing your account leaves it inactive and blocked for 90 days, during which you can reactivate it through the email link or by signing in; afterwards it is deleted in accordance with the Privacy policy. You can also choose to have it deleted immediately, with no period to reactivate it, from the product’s settings or by requesting it through the privacy contact.

Intellectual property · Scope and ownership

Omedso or its licensors retain the rights they can substantiate in the Omedso, Omedso AI, Omedso Pro, Consulta Médica, Omedso Hub and Omedso ID marks, their interfaces, original text, code and original materials. Omedso does not claim ownership of third-party works or turn public, personal or clinical information into its property.

User-provided content

Professionals, patients and members retain the rights that correspond to them in the texts, images, profiles, reviews, articles and materials they provide; clinical facts and records do not become Omedso’s property. A non-exclusive, worldwide and limited licence is granted to host, reproduce, display, technically transform, moderate, sign when ordered and process the content solely to provide, protect and improve the requested function, until its deletion or the end of lawful retention, except for minimal copies required for security, disputes or by law. You do not authorise its use to train clinical models.

Personal data and clinical records

Personal data, identity documents, clinical records and facts supplied by a person are not Omedso intellectual property. Their processing depends on the Privacy policy, consent and applicable clinical or legal duties.

Limited licence of use

You receive a personal, limited, revocable, non-exclusive and non-transferable licence to use the service under its terms. You may not resell access, impersonate the brand, remove attribution notices or commercially exploit the software or its protected databases.

Third parties and open-source software

Third-party marks, libraries, links and content belong to their respective owners and are used under licence. Open-source software licences keep their permissions and obligations and prevail over incompatible restrictions in this policy.

AI-generated output

Responses or materials generated with AI may not be unique, may coincide with third-party output and must be reviewed before reuse. Omedso does not promise that every output is registrable or exclusive. Identifiable content is not used to train general or clinical models without specific, separate and revocable authorisation.

Interoperability, security and automated extraction

Mass scraping, bypassing controls, accessing non-public code and using data to impersonate, profile unlawfully or train unauthorised systems are prohibited. This prohibition does not limit reverse engineering, interoperability, research or security testing expressly permitted by law and carried out in good faith.

Infringement notice

A notice must be sent to support@omedso.com and identify the work or right, the disputed material and its location, contact details, the good-faith basis and evidence of authority to act. Do not send unnecessary personal documents or clinical information.

Removal, counter-notice and appeal

Omedso may preserve minimal evidence, temporarily restrict the material, notify the contributor and assess removal. The affected person may respond with authorship, licence, legal exception or misidentification. A material decision may receive a second review; restoration depends on the law, the risk and the available evidence.

Repeat infringement, false reports and applicable law

Omedso may restrict repeat-infringer accounts or clearly unlawful uses and reject abusive or knowingly false reports. The process is applied under the relevant legislation, is not presented as a universal DMCA procedure and does not replace actions before competent authorities.

Applicable law and complaints

Ecuadorian law applies, including Ecuador’s Organic Law on Personal Data Protection (LOPDP), Ecuador’s Organic Consumer Protection Law and the Electronic Commerce, Electronic Signatures and Data Messages Law (Ley de Comercio Electrónico, Firmas Electrónicas y Mensajes de Datos), without excluding non-waivable rights of the consumer or the data subject in another applicable jurisdiction. The parties may seek a direct, voluntary solution by writing to support@omedso.com; these terms do not impose a mediation centre or an arbitration and, if you are a consumer, the judges of your domicile have jurisdiction. Complaints about personal data may also be filed with the Superintendencia de Protección de Datos Personales, and consumer complaints with the consumer protection authority.